The patient’s prescription is set up in our system after receiving a referral within 2 to 4 hours. We contact their prescriber to confirm we received the referral and collect any missing information.
After confirming information with the prescriber, we reach out to the patient directly to review their referral, set expectations, and make sure they have all of our relevant contact information.
During this time the LUX Infusion team also performs a benefits investigation to determine the patient’s insurance plan design, coverage of prescribed medication, and home nursing services (if applicable). We share with them how and where the therapy is covered and explore options for financial assistance and co-pay support where applicable.
For specialty drugs that require a prior authorization, we work with the prescriber and insurance plan to facilitate timely approval.
If needed, we find and qualify home nursing for the patient’s home infusion/injection.
Prior to dispensing therapy, we schedule a call with the patient to review their therapy plan and answer any questions they may have. We conduct a brief clinical assessment and final quality and safety checks. We then schedule the best time and place for the patient to receive their medication.
We provide tracking information for the medication shipment and confirm delivery upon receipt. As the patient begins treatment, the LUX Infusion clinical team is available around-the-clock to support them on their journey to better health.
Our services are designed to remove burden, improve health, and make life easier for patients with chronic, difficult to treat conditions. LUX Infusion is proud to make a difference in the communities we serve, one patient at a time.
1. Duey M. (2013). Speed-to-Therapy Insights in Specialty Pharmacy. Pharmacy Times. https://www.pharmacytimes.com/news/speed-to-therapy-insights-in-specialty-pharmacy
2. (2019). Tips For Effective Communication Between Pharmacists and Prescribers. Pharmacy Connection. https://pharmacyconnection.ca/communication-between-pharmacists-prescribers-summer-2019/
3. (2014). Prescriber–patient–pharmacist communication is crucial. APhA. https://www.pharmacist.com/article/prescriber-patient-pharmacist-communication-crucial
4. Ward V. The Shocking Truth about Prior Authorization Process in Healthcare. ReferralMD. https://getreferralmd.com/2018/04/prior-authorization-problems-healthcare-2/#:~:text=At%20this%20stage%2C%20the%20patient,Ultimately%2C%20the%20product%20is%20approved
5.Partnership to Fight Chronic Disease. (2019). Framework to Address High Cost Burden for People with Serious Chronic Conditions. https://www.fightchronicdisease.org/resources/framework-address-high-cost-burden-people-serious-chronic-conditions
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