Step 1
Benefits investigation
We begin working immediately upon receiving your prescription, verifying coverage, and identifying any authorization requirements.
Step 1
We begin working immediately upon receiving your prescription, verifying coverage, and identifying any authorization requirements.
Step 2
Within 1 business day of prescription arrival, our team contacts your patient to provide education, answer questions, and schedule their first appointment.
Step 3
Our team manages prior authorization, coordinates nursing services, and completes clinical assessments to remove barriers before treatment begins.
Step 4
For at-home infusions, medication is delivered before the start of care. For infusion center visits, all medication and supplies are prepared in advance.
Step 5
After each infusion, we follow up to ensure tolerance to therapy, address any concerns, and provide ongoing clinical and emotional support.
Step 6
We proactively reach out 7 days prior to refills to maintain therapy continuity, update clinical assessments, and keep you informed of patient progress.
Experienced teams supporting complex therapies with confidence
In-home and in-office nursing support and a growing number of ambulatory infusion centers to meet individual patient needs
Our attentive, caring pharmacy and nursing professionals are available day or night