Step 1
Benefits investigation
We begin working immediately upon receiving your prescription, verifying coverage, and identifying any authorization requirements.
The LUX Infusion platform offers a customizable and efficient approach to delivering high-touch patient support, designed to streamline access to specialty therapies and elevate the patient experience.
LUX Infusion offers enhanced digital solutions that place real time support directly in the hands of each patient, creating a more connected and responsive care experience.
During onboarding, patients are introduced to Citus Health, our digital health platform.
Prescription reminders, clinical assessments, and refill requests are accessible through the app and SMS text.
Messaging and data collection can be tailored to prompt patients when labs are due, additional clinical information is needed, or refills are approaching.
Real time chat provides direct access to support when it is needed.
Electronic forms, documents, and signature capabilities streamline qualification and access to HUB and support services.
All digital interactions are captured within the HUB environment to support customized data and analytics.
The digital experience provides full visibility across every stage of the patient journey.
LUX Infusion offers a flexible suite of enhanced services designed to strengthen patient engagement strategies and support a more connected care experience.
Patient welcome kit distribution to support onboarding and education.
Adverse event and product complaint reporting to maintain safety and compliance.
Expanded appeals assistance to help navigate access challenges.
PAP eligibility determination and dispensing to support affordability.
Warm transfer of patients to HUB or manufacturer medical services, including adverse event and pharmacovigilance support.
A dedicated individual or team within the pharmacy focused exclusively on manufacturer sponsored products.
Expanded access to clinical personnel for tailored adherence programs, injection training, disease education, and targeted outreach.
Customized reporting across inventory, dispensing, status, and performance metrics.
LUX Infusion is a trusted limited network partner, aligned to support successful commercialization and deliver on key stakeholder objectives.
A proven partner with deep experience supporting customized drug launch and commercialization strategies.
Limited distribution relationships managed through a single point of contact to ensure alignment and high-touch engagement with pharmaceutical manufacturers.
The people, capabilities, scale, and technology to drive access, adoption, and long term adherence to therapy.
A focused approach designed to meet the high-touch needs of patients prescribed specialty medications.
LUX Infusion supports clinical trials focused on advancing care for chronic and complex conditions, helping improve safety, outcomes, and overall healthcare value.
Trial drug dispensation and administration to ensure accurate and consistent delivery.
Data collection and pharmacovigilance to support safety and regulatory requirements.
Trial design consultation to strengthen study structure and execution.
Research coordination to maintain continuity across stakeholders.
Publication strategy and support to extend the impact of findings.
Financial sponsorship and support to help bring studies forward.
Step 1
We begin working immediately upon receiving your prescription, verifying coverage, and identifying any authorization requirements.
Step 2
Within 1 business day of prescription arrival, our team contacts your patient to provide education, answer questions, and schedule their first appointment.
Step 3
Our team manages prior authorization, coordinates nursing services, and completes clinical assessments to remove barriers before treatment begins.
Step 4
For at-home infusions, medication is delivered before the start of care. For on-site infusion visits, all medication and supplies are prepared in advance.
Step 5
After each infusion, we follow up to ensure tolerance to therapy, address any concerns, and provide ongoing clinical and emotional support.
Step 6
We proactively reach out 7 days prior to refills to maintain therapy continuity, update clinical assessments, and keep you informed of patient progress.