Right to File a Complaint:
If you believe your privacy rights have been violated, you may file a complaint with LUX Infusion or with the Secretary of the Department of Health and Human Services.

To file a complaint with LUX Infusion, please contact our Privacy Officer at (844) 599-8791 or by email at privacy@luxinfusion.com. Complaints to the Secretary of the Department of Health and Human Services must be filed in writing. Please visit the HHS complaint information page to complete the necessary forms or email OCRMail@hhs.gov.

If your complaint is not resolved to your satisfaction within 5 working days, you may initiate a formal grievance in writing and forward it to the Compliance Officer or President. You can expect a written response within 14 working days of receipt. (Mailing Address: 855 SW 78th Ave., #C200, Plantation, FL 33324)

You may also make inquiries or complaints about this company by calling Medicare at 1-800-MEDICARE, the Accreditation Commission for Health Care (ACHC) at (919) 785-1214, URAC, and/or by contacting your State Board of Pharmacy (BABP State Directory).

Contacting the Privacy Officer:
You may contact the LUX Infusion Privacy Officer at 855 SW 78th Ave., #C200, Plantation, FL 33324. You may call the Privacy Officer at (844) 599-8791.

You may also email the Privacy Officer at privacy@luxinfusion.com. All requests relating to protected health information must include the patient’s full name, date of birth, and address.