Last month, a call came in during the early morning hours from the family of a young adult with severe hemophilia who had suffered head trauma and was admitted to a local ER. The family, distressed and struggling to communicate their needs, wanted the patient transferred to a hospital equipped with a specialized treatment center and clotting factor.
The patient’s Territory Account Executive (TAE) at LUX Infusion calmed the family, communicated directly with the ER staff, and reached out to the specialized facility to alert them of the situation. By connecting all parties, including the on-call hematologist, a plan was established for a prompt transfer.
The TAE remained on the phone for hours, supporting the family and facilitating communication between both hospitals. Their actions helped ensure the patient received the necessary higher level of care quickly and efficiently.
As an independent specialty infusion pharmacy, we provide injected and infused medications not typically found at your neighborhood pharmacy. These medications are costly, require unique shipping and handling, and often need nursing support at home or in an infusion suite to ensure safe administration.
Due to the high level of care needed to manage these complex medications and the conditions they treat, we support our patients at every step. From prescription intake and insurance clearance to medication delivery, training, and beyond, we are committed to our patients’ success.
DISCLAIMER: THIS IS NOT MEDICAL OR LEGAL ADVICE. All information, content, and material is for informational purposes only and is not intended to serve as a substitute for the consultation, diagnosis, and/or medical treatment of a qualified physician or healthcare provider or as legal advice. Please consult a physician or other health care professional for your specific health care and/or medical needs or concerns and never disregard professional medical advice or delay in seeking it because of something you have read here or on our website.
